Coffee Field Service Technician

Harbor Wholesale•Lacey, WA

8d•$21 - $25•Onsite

About The Position

Coffee Service Technician - Lacey, WA Based Pay: $21.00 - $25.00/hr DOE + full benefit package Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks. Schedule: 4-10HR schedule, Tuesday – Friday +some weekend rotation possible General Summary: The Service Technician is responsible for analysis and repair beverage related equipment such as coffee brewers, cappuccino makers, hot plates, and other similar equipment at customer locations throughout the Central Valley into Southern California region as required. Their purpose is to grow and develop coffee sales through installation of new coffee sets, maintenance and repair of all assigned equipment, and friendly/helpful customer service.

Requirements

Mechanical knowledge of how to repair small appliances, plumbing, and electrical are required to accomplish the training and understand how the tasks need to be completed
Skilled using a variety of tools used for electrical, plumbing, and general repair of equipment including testing equipment. Must be able to perform the duties of the technician
Skilled in oral expression—communicating information and ideas in speaking so others will understand. Must be able to use phone and other communication equipment clearly
Ability to provide excellent customer service skills to manage customers and employees
Ability to follow directions
Ability to present a clean and professional appearance
Ability to use a smart phone and be proficient in using and communicating by e-mail
Must be punctual with good attendance and be prompt and ready to start work at scheduled shift time
Ability to work well with other employees and maintain a professional and respectful work environment is imperative to Harbor values and teamwork in the field
Manual Dexterity
Multi-limb Strength and Coordination
Near Vision
Trunk Strength
Lifting up to 75lbs occasionally
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Valid driver’s license and clean driving record are required to maintain liability insurance; all final candidates will need to successfully pass a drug screen and background check.

Nice To Haves

Prior experience in equipment repair is preferred.
Advanced education in electrical, plumbing, or refrigeration are helpful but not required

Responsibilities

Ensure that all equipment belonging to the company and assigned to the customer is in good working condition or replaced to the satisfaction of the customer
General maintenance of equipment to include but not limited to cleaning and repair
Installation of beverage equipment, backdrops, and menus
Ensure quality service to our customers
Be responsive, helpful, and friendly when on location, by phone, and/or email
Be informed about company initiatives to inform or update customers accordingly
Maintain an expedient response time to all customer service issues
Be responsive and informative to all relevant communication
Communicate regularly with management and sales teams
Maintain compliance with company policies and practices
Maintain company vehicle (oil changes, washes, etc.)
Stocking + inventorying parts and materials (in the warehouse and on the company vehicle)
Make sure that all work areas are cleaned before the technician leaves the customer location or shop
Other duties as assigned by the manager