Coffee Equipment Technician
About The Position
As a Coffee Equipment Technician, you’ll own the performance and reliability of our store equipment — diagnosing and repairing machines in-store and in our workshop while executing detailed preventive maintenance to minimize downtime. Your work ensures every store can consistently deliver quality without interruption. You’ll communicate clearly through our platforms, travel locally to support stores , and operate independently in the field. Beyond repairs, you’ll help strengthen the systems behind our equipment program — refining maintenance schedules, supporting new installs and innovations, contributing to SOP development, and solving complex challenges as we scale. This is a full-time, field-based role that requires in-person service across various stores and at our Brooklyn repair shop. This role reports to the Specialty Equipment Service Manager.
Requirements
- A friendly and enthusiastic team player with a passion for excellent customer experience
- Prior experience repairing commercial beverage equipment or other major appliances/electronics
- Strong mechanical aptitude and knowledge of hand tools for fine repairs
- Ability to quickly learn and use web-based platforms for communication, updates, and task-tracking
- Self-motivated and ability to work independently in the field
- Clear communication and documentation habits
- Strong organizational skills
- Basic familiarity with electrical safety and plumbing concepts
- Experience working in retail, restaurant, or hospitality settings
- Valid driver’s license
- Ability to lift 50 lbs unassisted
- Availability for weekend and off-hours work as required
- Occasional travel to our other markets
Responsibilities
- Diagnose and repair specialty coffee and beverage equipment both in-store and in our workshop
- Perform detailed preventive maintenance with adherence to checklists and documentation
- Communicate updates quickly and clearly using our web-based platforms
- Travel locally between stores as needed, sometimes on foot and other times using our company service vehicle
- Implement systems behind our repair and coffee equipment preventative maintenance schedules
- Collaborate with NSO and Training teams on installs and innovation for all form factors
- Support the creation of SOP’s regarding equipment for field leaders as well as future Blank Street techs across the globe
- Creative problem solve for unique issues and ambiguous challenges
Benefits
- $75,000 annual base salary
- Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
- Equity package
- 15 days of paid annual leave (on top of company-observed holidays and sick time)
- Three health plan options, with full coverage available for two employee-only tiers.
- Commuter benefits
- Parental leave
- Bereavement leave
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
- Regular social outings with the team
- Free Blank Street swag
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
