Coffee Equipment Service Manager - Tigard, OR

Compass Group•Tigard, OR

4d•$73,500 - $91,875

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary:The Technician Manager (coffee/water/filtration equipment) leads and develops a team of technicians responsible for repairing and maintaining coffee and water machines. In this role, you will oversee all service calls, prioritize and assign work, track progress, and ensure timely, high-quality completion. You will coach and mentor technicians, provide guidance on troubleshooting and repairs, and foster a culture of accountability, safety, and continuous improvement. The Technician Manager also evaluates equipment for repair needs, monitors long-term performance, and ensures the team delivers exceptional service while growing their skills and maintaining high operational standards.

Requirements

Strong technical knowledge of coffee, water, and filtration equipment-cooler repair experience - a Plus!
Knowledge of brands like DeJong Duke, Follet, Hoshizaki, and Cafection
Must have light plumbing knowledge
Proven leadership skills with experience managing or mentoring a team
Ability to troubleshoot and resolve equipment issues efficiently
Experience with scheduling, ticketing systems, and field service operations

Responsibilities

Lead field technicians and provide technical guidance to team members
Repair and maintain coffee and water machines
Schedule and oversee completion of service tickets
Manage install teams responsible for running water lines, connecting, and programming office coffee equipment
Perform preventative maintenance and routine filter changes
Ensure timely and high-quality service across all assigned tasks
Maintain accurate inventory of all equipment, including confirming that off-site equipment matches internal records (e.g., One Cup inventory)
Develop and implement technician training programs
Communicate with customers regarding service issues, timelines, and resolutions to ensure high satisfaction