Coffee and Retail Manager

Omni Hotels•Austin, TX

67d

About The Position

Omni Hotels & Resorts is seeking Resort Coffee and Retail Manager for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Requirements

Previous retail management experience required.
Minimum five years relevant experience or an equivalent combination of training, experience and/or education.
Must have excellent interpersonal, oral and written communication skills.
Must provide excellent service to internal and external customers.
Must be attentive to detail.
Must have the ability to adapt to unexpected situations.
Must be punctual and reliable.
Must be able to provide active ServSafe Manager Food Handler's Certification and TABC Certificate.
Must be able to work weekends and holidays, and be flexible with the schedule.

Responsibilities

Set appropriate shop hours and staffing to maximize sales and minimize expenses.
Recruit, hire, train and develop a talent based organization dedicated to delivering excellent customer experiences and financial results.
Complete payroll process on a daily/weekly basis.
Become an expert in and train team in all Omni Related Retail SOPs.
Oversee annual holiday shop Retail experience and staffing.
Manage & coach selling performance of individuals and metrics of each shop; drive excellence in Customer service levels.
Assist in timely flow of merchandise from receiving to shops to maximize sales.
Facilitate transfers of merchandise and mark-downs.
Facilitate replenishment orders of regularly stocked goods.
Maintain stores physical appearance (cleanliness, organization, safety).
Maintain merchandise inventory (asset) and present it well to maximize sales.
Drive trunk show and event initiatives on property which generates sales (mobile pro-shops, member events, charity tie-ins, holiday fashion shows, etc.).
Analyze daily, weekly, monthly financial results and take appropriate action based on insight gained from analysis to deliver P&L results.
Report weekly summary reports to Corporate Office including selling statistics, promotional recaps and Buyers Reports.
Communicate and partner effectively with corporate and resort/club management.
Share/propose best practice implementation/solutions for shops, property or Company based on learning from day-to-day operations, analysis and plans.
Collaborate with Buyers to review budgeted including stock plans and product flow.
Develop seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and/or décor.
Initiate marketing efforts to help drive sales and increase awareness of shops and product both on property and in local market.
Work with Director of Retail on effective buying plans for golf merchandise in all golf shops.
Drive retail sales to member at Barton Creek Country Club.
Work with Retail Management Team to create new processes for associates to execute.
Create Purchase Orders for Golf Retail at this discretion of the Dir of Retail.
Present and maintain all merchandise in a superior manner in each shop.
Build visual merchandising skills in team.
Partner w/Buyers to define best buying strategies for each of the shops; research new shop concepts for future development as needed.
Provide Buyers with information on local market trends, customer profiles and new vendors.
Review Merchandise reports on a weekly basis; provide feedback and direction on key trends with items, classifications, vendors and stock to sales ratios.
Provide leadership and direction in developing resort specific products that help define a "sense of place" for the guests and maximizes the value of the resort name and location.
Champion and drive the Power of One/Omni culture.