Tulsa - Coffee Account Manager

Imperial Companies-posted about 20 hours ago

$50,000 - $60,000/Yr

Full-time • Mid Level

Onsite • Tulsa, OK

501-1,000 employees

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Do you love working outside of the office, meeting new people, and taking care of customer needs? Are you looking for variety on a day-to-day basis, team support, and growth opportunities? If so, Imperial, a nationally recognized leader of convenience services: coffee to vending to micro markets and beyond, would like to hear from you. Join us and be part of a team of over 900 people serving Oklahoma, Arkansas, Iowa, Illinois, Missouri, and Texas with sales exceeding $150M annually. Our tremendous growth demonstrates our commitment to providing a combination of world class service, cutting edge technology, and quality products. Our Tulsa based company is looking for a career-minded, insightful, solutions-oriented Coffee Account Manager to cultivate relationships with current customers in Tulsa and surrounding areas.

Serve as the primary point of contact for assigned coffee and beverage service accounts.
Build strong, long-term relationships through regular communication, site visits, and responsive support.
Ensure timely resolution of customer issues, service requests, and equipment needs.
Conduct routine account reviews to assess satisfaction, performance, and opportunities for improvement.
Educate customers on product offerings, brewing equipment, and service programs.
Identify opportunities to expand product lines, upgrade equipment, or introduce additional services.
Deliver consultative sales recommendations based on customer preferences, consumption trends, and business goals.
Prepare and present product proposals, quotes, and customized service plans.
Achieve monthly and annual sales targets for assigned territory.
Collaborate with internal teams to ensure accurate order fulfillment and timely installation of equipment.
Troubleshoot brewing and dispensing equipment issues and coordinate repairs as needed.
Diagnose common machine errors and perform basic on-site adjustments or maintenance.
Analyze account consumption or service patterns to identify operational issues and develop practical solutions.
Work closely with service technicians and warehouse teams to ensure seamless customer support.

Previous experience in account management, customer service, or route sales (coffee, beverage, or vending industry experience a plus).
Strong communication and interpersonal skills with the ability to build rapport quickly.
Proven ability to identify customer needs and deliver effective solutions.
Basic mechanical aptitude or willingness to learn coffee equipment troubleshooting.
Self-motivated, organized, and capable of managing multiple priorities.
Valid driver’s license and clean driving record required.
Ability to lift and carry products or equipment (up to 40 lbs).
Comfortable with driving a company vehicle to customer locations throughout the Tulsa area.
Ability to stand, kneel, or bend during equipment checks and installations.
Proven relationship builder with unsurpassed interpersonal skills
Solution based thinker, effective negotiator with C-level executives
Excellent listening, time management, and communication skills
Strong Microsoft Office skills – Outlook, Excel
Minimum of 2 years of B2B experience
Customer Focused, Organized, Innovative, Responsible, Growth Oriented, Integrity, Reliable, Entrepreneurial, Dependable, Adaptable, Influential, Consistent, Enthusiastic, Insightful, Self-Reliant
Travel every day to and from customer site, driving a company vehicle in all-weather elements.
Must work well with others, constant contact with the customers

Vending or similar industry knowledge a plus
Bachelor’s Degree preferred

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