COE Financial Aid Student Advisor

Full Sail University • Winter Park, FL

80d

About The Position

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Change of Enrollment (COE) Financial Aid Student Advisor is responsible for counseling students and their families on the financial impact of changing degree programs and/or reentering back into Full Sail University.

Requirements

• Bachelor’s degree plus two years of experience in a customer service position, or equivalent combination of experience and education
• Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations
• Proficiency using software programs such as MS Word, Excel, Outlook, and PowerPoint

Nice To Haves

• Highly developed sense of integrity and commitment to student satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to handle complaints and diffuse difficult conversations
• Strong decision making and analytical abilities
• Strong attention to detail
• Demonstrated time management and organizational skills
• Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment
• Ability to adapt to changing and competing priorities
• Ability to work within the scope of Title IV regulations
• Demonstrate initiative and adaptability to change
• Ability to work independently and efficiently
• Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines

Responsibilities

• Compare the students current degree program costs with their requested new degree program
• Communicate with students and families about the cost difference of the new degree program
• Assist students and parents in completing their new enrollment documents
• Assist students and parents in completing financial aid forms to include FAFSA and verification requirements
• Maintain current knowledge of all Title IV regulations and institutional policies, as well as enforcing college, state, and federal policies
• Communicate clearly with other departments internally within Full Sail University
• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission of values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Benefits

• Great benefits
• Flexible schedule
• Work experience that is both challenging and rewarding

What This Job Offers

• Education Level: Bachelor's degree