COE Director, Subrogation (Hybrid)
About The Position
The COE Director, Subrogation is responsible for building and advancing the next generation of subrogation operations to support business expansion, scalability, and long-term profitability. This role leads operational excellence across quality, training, process improvement, and performance enablement, with a strong emphasis on modernizing workflows, implementing technology, and developing people capabilities. Working in close, ongoing partnership with the Operations Director, the COE Director designs and executes scalable operating models that improve recovery outcomes, efficiency, and KPI/SLA performance by aligning people, processes, and technology. Position is hybrid in our Bloomington, IL office.
Requirements
- Bachelor’s degree required.
- 8+ years of claims experience, including a minimum of 2 years focused on subrogation.
- Demonstrated experience leading large, cross-functional teams and driving performance in complex operational environments.
- Deep knowledge of subrogation processes, regulatory requirements, and industry best practices; adjuster licensure preferred.
- Proven experience overseeing training, quality assurance, and audit functions within a high-volume or regulated environment.
- Strong familiarity with Arbitration Forums platforms (e.g., E-Subro Hub, TRS) and related industry systems preferred.
- Advanced proficiency with business productivity tools and reporting systems, including Microsoft Office and data analytics platforms.
- Exceptional strategic thinking, organizational, and prioritization skills with the ability to balance competing priorities and drive results.
- Demonstrated ability to communicate effectively at all levels, including executive, client, and operational audiences.
- Proven ability to build strong relationships, influence stakeholders, and lead through collaboration and change.
- Strong analytical, problem-solving, and decision-making capabilities, with a focus on continuous improvement and operational excellence.
Responsibilities
- Partner with the Subrogation Operations Director to design, implement, and continuously improve subrogation operating models that support growth, scalability, and profitability.
- Lead enterprise-wide process improvement initiatives, identifying opportunities to simplify workflows, eliminate inefficiencies, and standardize best practices across subrogation operations.
- Drive technology enablement and adoption by partnering with Operations, IT, and Product teams to implement tools, automation, and system enhancements that improve recovery performance, efficiency, and data visibility.
- Serve as the enterprise subject matter expert on subrogation systems, regulatory requirements, and operational best practices.
- Design, govern, and evolve quality assurance frameworks and audit methodologies to support new processes, technologies, and client requirements.
- Analyze operational, audit, and performance data to identify root causes, risks, and improvement opportunities, translating insights into actionable plans.
- Enable execution of improvement initiatives by aligning training, documentation, and performance management to operational priorities.
- Lead the development of scalable training and workforce enablement programs that support process changes, technology adoption, and leadership capability.
- Own and govern SOPs, process documentation, and knowledge repositories to ensure clarity, consistency, and scalability.
- Develop and lead a high-performing team, fostering accountability, innovation, and continuous improvement.
- Support client audits and performance discussions, ensuring quality standards align with contractual and service expectations.
- Ensure compliance with regulatory, contractual, and internal requirements while enabling operational flexibility and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
