Cocktail Server Beverage

PENN Entertainment • Joliet, IL

3d • $10

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Takes orders and serves guests beverages; totals charges and accepts payments. Responds to guest requests for amenities. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Maintains a professional appearance at all times, clean and well-groomed as per standard. Able to answer questions when asked about Hollywood’s operations. Provides friendly, quick, and professional service to guests and co-workers. Keeps service wells wiped down, clean, and free of debris and clutter. Remains visible by standing in assigned station with an approachable look and stance at all times. Follows policies and procedures. Prepares drinks and serves drinks to guests within the following guidelines: beverage round time must be 10 minutes or less, beverages served within minutes of when an order have been taken, and keep an immaculate station by picking up all glassware through the station in a timely manner. Accepts payment for orders and provides accurate change. Notifies supervisor if a guest appears intoxicated. Prepares service wells for the following shift by completing opening and closing duties. Maintains ongoing awareness of safety and responds to emergencies accordingly. Other duties as assigned.

Requirements

• High School Diploma or equivalent is required
• Must be at least 21 years of age to serve alcoholic beverages.
• Must understand and speak the English language.

Nice To Haves

• minimum 6 months of cocktail serving experience preferred.

Responsibilities

• Takes orders and serves guests beverages; totals charges and accepts payments.
• Responds to guest requests for amenities.
• Providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Maintains a professional appearance at all times, clean and well-groomed as per standard.
• Able to answer questions when asked about Hollywood’s operations.
• Provides friendly, quick, and professional service to guests and co-workers.
• Keeps service wells wiped down, clean, and free of debris and clutter.
• Remains visible by standing in assigned station with an approachable look and stance at all times.
• Follows policies and procedures.
• Prepares drinks and serves drinks to guests within the following guidelines: beverage round time must be 10 minutes or less, beverages served within minutes of when an order have been taken, and keep an immaculate station by picking up all glassware through the station in a timely manner.
• Accepts payment for orders and provides accurate change.
• Notifies supervisor if a guest appears intoxicated.
• Prepares service wells for the following shift by completing opening and closing duties.
• Maintains ongoing awareness of safety and responds to emergencies accordingly.
• Other duties as assigned.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees