Cocktail Server

Rivers Casino • Schenectady, NY

26d • $13 - $15

About The Position

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Requirements

• Must be 21 years or older
• High school diploma or equivalent
• Must be available to work flexible shifts, weekends, and holidays
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
• Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
• Ability to obtain and maintain all necessary licensing

Nice To Haves

• Prior serving experience preferred
• Knowledge of POS systems

Responsibilities

• Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
• Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization
• Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines
• Picks up empty glasses and returns them to the proper area
• Cleans and replaces dirty ashtrays if applicable
• Assists all guests regardless of where they are seated
• Handles any guest's complaints or problems in a prompt and courteous manner
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Ensures thorough communication between shifts
• Performs all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED