Cocktail Server -El Torito
About The Position
Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team! PURPOSE The Cocktail Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction. DUTIES & RESPONSIBILITIES Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information Recognize and cultivate regular guests and repeat business Take and enter orders into POS system promptly and accurately Ensure all the food and drinks are served immediately and according to specifications Ensure that all the necessary stock is being replenished during the shift Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary Comply with all safety and health department procedures and all state and federal liquor laws Maintain company safety and sanitation standards Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types Collect required signatures from guest and promptly close guest checks Ensure accurate accounting of all monies and independent banking procedures Sign all cash out slips legibly Ensure complete and proper check out procedures Clean all spills immediately and place all trash in proper receptacles Inform management of any complaint, comments or incident Ensure nightly/weekly and opening/running/closing duties are completed Record and report any equipment failure and/or safety hazards to management immediately Assists and/ or completes additional tasks as assigned
Requirements
- High School Diploma preferred
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 21+ years of age
- Possession of or the ability to possess all state required work cards
- Minimum of two (2) years related experience
- Experience with POS systems
- Familiarity with beer and spirits
- Proper lifting techniques
- Guest relations
- Sanitation and safety
- Safe alcohol service
- Full service restaurant operations
- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Responsibilities
- Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
- Recognize and cultivate regular guests and repeat business
- Take and enter orders into POS system promptly and accurately
- Ensure all the food and drinks are served immediately and according to specifications
- Ensure that all the necessary stock is being replenished during the shift
- Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
- Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
- Comply with all safety and health department procedures and all state and federal liquor laws
- Maintain company safety and sanitation standards
- Prepare guest checks through POS terminal functions.
- Process guest payments by cash, credit card, venue comps and all other tender types
- Collect required signatures from guest and promptly close guest checks
- Ensure accurate accounting of all monies and independent banking procedures
- Sign all cash out slips legibly
- Ensure complete and proper check out procedures
- Clean all spills immediately and place all trash in proper receptacles
- Inform management of any complaint, comments or incident
- Ensure nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards to management immediately
- Assists and/ or completes additional tasks as assigned
Benefits
- Competitive pay
- Flexibility
- Career Growth Opportunities
- Unique Culture
- Team Member Dining Discounts
- Employee Referral Program
- Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
- Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
- Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered!
- Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
