Cocktail Server- HVRW

Valencia Group•San Antonio, TX

3d•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY The Cocktail Server is responsible for delivering exceptional guest service by providing timely, accurate beverage and light food service in a bar, lounge, library, and terrace setting. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, upscale guest experience.

Requirements

Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Serving experience preferred
Strong verbal and written communication skills
Handling difficult customers or complaints with professionalism.
Multitasking effectively in a fast-paced environment
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
High school or equivalent education required.
TABC and Food Handler’s certificates

Responsibilities

Greet guests promptly and professionally, creating a warm and engaging atmosphere
Take and accurately input beverage and food orders into the POS system
Serve cocktails, wine, beer, and menu items efficiently and according to service standards
Ensure all orders are rung in before being prepared or delivered
Maintain full knowledge of cocktail menus, spirits, wine, and daily specials
Check back with guests to ensure satisfaction and anticipate additional needs
Process payments accurately and handle cash/credit transactions responsibly
Maintain cleanliness and organization of service areas, tables, and stations
Follow all alcohol service guidelines, including verifying IDs and monitoring guest consumption
Communicate effectively with bartenders and kitchen staff to ensure timely service
Assist with opening, closing, and side work duties as assigned
Maintain knowledge of hotel services and amenities to assist guests with inquiries.
Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
Always maintain a professional and welcoming demeanor to enhance the guest experience.
Ensure bar seating tables are clean, properly set, and ready for service at all times.
Attend in monthly Food and Beverage Meetings.
Participate in ongoing training to stay updated on menu items, service standards, and company policies.
Collaborate with other hotel departments to ensure seamless guest service.
Report any incidents, accidents, or unsafe conditions immediately to management.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Wear required non-slip footwear to prevent slips and falls.
Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
Warmly welcoming and creating a refined, inviting bar atmosphere
Display courteous behavior with guests and team members
Following all opening, shift, and closing procedures
Maintain a polish and well-organized work areas
Perform any additional duties assigned by the supervisor
Must be familiar with cash handling procedures to include proper discounting, Tabit system, bank procedures and tip policies
Tip out policy is 5% of alcohol sales to the bartenders
Assist with side work and opening and closing setup
Must be able to complete a checklist every shift.
Weekly rehearsals to upkeep standards will be administered and utilized.
Serve food, alcoholic, and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines.
Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer