Cocktail Server

AccorHotel•Miami Beach, FL

About The Position

JOB OVERVIEW Under the general guidance of the Bar Manager, the Cocktail Server is responsible for delivering an elevated beverage experience by providing attentive, polished, and engaging service to guests in a fast-paced, high-energy environment. This role requires strong product knowledge, exceptional communication skills, and the ability to anticipate guest needs while maintaining the highest standards of service, presentation, and professionalism. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Requirements

Previous cokctail serving or high volume food and beverage experience preferred
Strong knowledge of cocktails, spirits, wine and beer.
Excellent interpersonal and communication skills
Exceptional attention to detail and service standards.
Flexible availability, including evenings, weekends, and holidays.
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
Must have excellent communication skills and be able to read, write, speak and understand English
Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Responsibilities

Greet guests promptly and warmly, creating an inviting and engaging atmosphere.
Present menus and provide knowledgeable recommendations on cocktails, spirits, wine, and beer
Accurately take beverage orders and enter them into the POS system
Deliver cocktails and beverages efficiently while ensuring proper presentation and quality.
Monitor guest satisfaction throughout service and proactively address needs or concerns
Maintain cleanliness and organization of assigned service areas, including tables and stations
Adhere to all alcohol service laws, safety regulations, and company policies.
Collaborate closely with bartenders and support staff to ensure seamless service flow
Process payments accurately and handle cash and credit transactions responsibly.
Upsell premium beverages and specialty cocktails when appropriate
Maintain a polished appearance and professional demeanor at all times.