Cocktail Server

Lucky Eagle Casino•Rochester, WA

11d•Onsite

About The Position

The Cocktail Server position works under the direct supervision of the F&B Supervisors. This person must have good communication skills as well as the ability to push and pull a moderate amount of weight. The F&B Cocktail Server will be responsible for welcoming and creating the first impression for our guests, will serve beverages, accepts money and make change, stocks supplies, assists Bartender as needed. They must ensure food quality and uphold high food safety and health standards. This is a fast-paced position with continual customer contact. The Cocktail Server is proficient in multiple outlets of F&B and may/will be expected to work in multiple locations. This position serves as a dual rated position and may/will be assigned multiple positions within the F&B department such as Server and Busser. This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required. A neat, well-groomed professional appearance is essential at all times.

Requirements

A true desire to satisfy the needs of others in a fast-paced environment.
Must possess refined verbal communication skills.
Must be at least 21 years of age or older and have the ability to obtain and retain a Washington State Class II Gaming License; successfully pass a pre-employment drug screen.
Must know State and County sanitation procedures and obtain and retain a Washington State Food Handlers Permit, A Washington State Liquor License, required and a Serve Safe Permit is preferred.
A pleasant personality, team oriented and enjoys working with in a fast-paced environment.
Will comply with, all Lucky Eagle Casino & Hotel Policies and Procedures, daily memorandums, chemical labels, and other instructions.
A High School Diploma or GED is required for this position.
This position requires footwear with non-skid, slip resistant soles that will enable the team member to navigate a kitchen environment safely on floor surfaces commonly found in restaurants (i.e. smooth, wet and greasy restaurant quarry tile).

Nice To Haves

Previous hospitality experience preferred.
A Washington State Liquor License, required and a Serve Safe Permit is preferred.

Responsibilities

Provides high quality customer service for the food and beverage department.
Accurately accounts and reconciles revenue.
Maintains the cleanliness of the Casino floor, (picks up glasses, empties ashtrays, etc.).
Assists bartender and supervisor as needed.
Knowledgeable about menu and liquor items.
Stocks and maintains self-serve beverage stations.
Works safely and efficiently, utilizing safe equipment, techniques, and products.
Is friendly, helpful, and courteous with other Team Members and guests.
Is at workstation on time and prepared to begin work at scheduled time.
Performs other duties as assigned.