The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.
Complete opening/closing checklist according to standards.
Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
Have knowledge of which garnishes go in each drink.
Process credit card and room charges.
Clear and clean tables when guests leave, return glasses to be washed.
Keep lounge area clean and free from debris at all times.
Follow all cash handling policies, and prepare closing report for night audit.
Perform all side work duties according to the schedule.
Full knowledge of state liquor laws.
Be familiar with the computer system.
Help the bartender prepare drinks when needed.
Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown.
Ensure overall guest satisfaction.
High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Must be of legal age to serve alcoholic beverages, according to local state laws.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.