Cocktail Server - 1799/The Harpeth Hotel

Valor Hospitality Partners • Franklin, TN

10d

About The Position

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. POSITION PROFILE Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

Requirements

• High school education or equivalent experience.
• Three - Six months in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Able to read, speak and understand English.
• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.
• Tips Certification required.

Responsibilities

• Greet and take drink orders from Lounge guest, serving the orders and accommodating special needs/requests.
• Remains attentive to the guest throughout the entire Lounge experience, adhering to or exceeding service standards as established by the Lounge.
• Accurately record and enter all food (where applicable) and beverage items.
• Knowledge of all beverage menus, brand selections, prices and garnishes.
• Responsible for Lounge setup to include but not limited to replenishing snacks, emptying ashtrays, controlling recorded music, ambience or busing tables.
• Maximize sales by using menu knowledge and suggestive selling techniques.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of lounge and service areas and ensure work area is orderly and properly stocked.
• Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
• Ensure a reasonable effort is made in preventing a guest from being intoxicated.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Perform other duties as assigned, requested or deemed necessary by management.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees