Cocktail Server - Part Time (Swing Shift)

Oaklawn•Hot Springs, AR

6d•Onsite

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Cocktail Server. An individual could be successful if they possess the following. ESSENTIAL DUTIES AND RESPONSIBILITIES The Cocktail Server is responsible for providing knowledgeable, prompt, friendly, and courteous service to our guests while taking orders and serving alcoholic and/or non-alcoholic beverages. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

Requirements

Must be at least 21 years of age.
Must be at least 21 years of age.
At least six months experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete R.S.A.

Nice To Haves

Casino experience preferred
ServSafe certified

Responsibilities

Takes orders and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
Stays informed and knowledgeable about specials, products and prices
Provides timely cocktail service in a friendly and courteous manner.
Keeps assigned areas clean and clear of empty drink containers and trash.
Constantly looks for service opportunities.
Maintains a proper, complete, and clean uniform.
Uses all available resources to complete essential duties and responsibilities.
Reports any service issues to manager on duty
Reports immediately any incidents of potential over-service to manager on duty
Stays informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
Provides excellent internal and external guest service, treating internal and external guests with courtesy and consideration at all times.
Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful attitude.
Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests
Punctual attendance required
Ability to work required overtime
Knowledge of alcoholic beverages, liquors, wines, beers and spirits
Ability to "upsell" and recommend products
Ability to perform basic math and make change
Ability to handle guests in varied areas with attention to timely and accurate delivery of product
Ability to lead by example and act as a positive role model
Ability to maintain a calm, professional and friendly demeanor in all situations
Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly
Knowledge of and adherence to safe service standards
Reads, writes, speaks and understands English; additional language knowledge is a plus
Regular attendance and punctuality as scheduled is required
Ability to adhere to strict confidentiality
Follow written and verbal instructions.
Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public
Ability to maintain compliance with attendance and appearance standards
Other duties as assigned