Cocktail Server - The Lounge

Live! • Nashville, TN

294d

About The Position

The Cocktail position involves providing excellent service to guests in a fast-paced food and beverage environment, particularly in a nightclub setting. Responsibilities include greeting guests, taking orders, serving drinks and food, and ensuring guest satisfaction through professional and friendly interactions. The role requires effective communication with both guests and staff, as well as adherence to safety and service standards.

Requirements

• At least 1 year of serving experience in a fast-paced food and beverage venue, preferably in a nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods, and garnishments preferred.
• Must meet state legal age requirements.
• Fluent in English; other languages preferred.
• Courteous, pleasant, and good-natured.
• Strong communication skills for interacting with guests, bartenders, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities for taking orders and completing paperwork.
• Basic math skills for handling cash and credit.
• Availability to work nights, weekends, and/or holidays.

Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Show energy, outgoing personality, and professionalism at all times.
• Provide outstanding and professional service with a smile to ensure guest satisfaction.
• Communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently, and with good humor.
• Be well-versed in all concept products and menu items to guide the guest experience and sell food and beverage items.
• Check guests' identification to ensure they meet the minimum age requirements for alcohol consumption.
• Monitor guest behavior and alcohol consumption to determine when service should cease.
• Notify management of incidents involving excessive alcohol consumption or impaired guests.
• Complete all side work assigned.
• Accurately account for all sales and payments from guests.
• Alert management of any service and/or safety issues.
• Make appropriate service recovery gestures according to established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

What This Job Offers