Cocktail Server - Pool - Seasonal (Horseshoe-LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The primary responsibility of the Cocktail/Beverage Server is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

Requirements

Must be a minimum of 21 years of age or older
One-year previous high volume cocktail experience
Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required
Must possess excellent customer service and communication skills
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
Requires standing and walking continuously with a tray up to 20lbs throughout the shift
Must be able to lift and carry 20lbs
Must be able to stand for entire shift
Must be able to access service area when picking up beverage orders
Must be able to stoop, bend and reach
Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders
Must be able to listen and respond to visual and aural cues
Nevada Health Card
Alcohol Card
Non Gaming Card

Responsibilities

Greets and welcomes all guests in a pleasant and professional manner
Provides timely cocktail service in a friendly and courteous manner
Keeps assigned areas clean and empty of glasses and bottles
Constantly looks for service opportunities
Responds to and resolves guest complaints
Answers guest questions and is knowledgeable about property events and attractions
Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser
Monitor and manage food cost, labor cost, and other controllable expenses within budget guidelines
Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
Maintains clean and stocked workstation for the next shift
Handles money according to procedure
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promotes casino events and programs
Works closely with Total Rewards Center to promote new card sign up programs
Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor
Provides personalized service and uses guest name
Resolves service problems according to guidelines
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Must be able to work any day of the week and scheduled shift
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Work requires knowledge of tray service and cocktail ingredients
Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed