Cochlear Implant Consumer Specialist - Denver, CO

Sonova USA • Denver, CO

265d • $65,600 - $98,400 • Hybrid

About The Position

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. The Field Force Professional is primarily focused on sales and lead generation, also offering onsite technical support to customers in a defined area for a specific Sonova brand.

Requirements

• Bachelor's degree.
• At least one year of experience with adult and pediatric patients with Cochlear Implants.
• Strong verbal and written communication skills.
• Ability to interact courteously and professionally when representing Advanced Bionics online or in person.
• Ability to persuade others while maintaining integrity and mutual respect.
• Ability to manage and direct the work of Recipient Contributors and Mentors.
• Ability to maintain professionalism among peers and communicate effectively with all levels of the organization.
• Microsoft Office, Web, Email, Phone usage.

Nice To Haves

• Graduate Degree.
• Previous Medical Device Company Sales Experience.
• Experience in implementing sales techniques.
• Experience in working with volunteers.
• Familiarity with cochlear implants, candidacy, and regional support organizations.
• Second language.
• Experience with Salesforce.
• Captioning Software.

Responsibilities

• Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
• Participate in account strategy and planning, and build relationships with customers.
• Attend AB Sales Meetings at the national, regional and territory level.
• Attend industry conferences and events within the territory and as needed nationally.
• Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients.
• Build relationships and trust with new lead sources.
• Educate new lead sources on CI eligibility criteria, benefits, and processes.
• Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB.
• Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
• Conduct 1:1 in person meetings with HCPs and other lead sources.
• Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers.
• Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB.
• Conduct 1:1 in person meetings with CI Candidates and AB Recipients.
• Monitor sales funnel health to deliver expected results.
• Identify and engage AB recipients to build new recipient contributors and mentors within the region.
• Onboard and train new mentors utilizing AB tools and resources.
• Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
• Maintain compliance in all activities.
• Complete all training in a timely manner.
• Maintain spending in line with budget under the direction of the Regional Manager.

Benefits

• Medical, dental and vision coverage.
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts.
• TeleHealth options.
• 401k plan with company match.
• Company paid life/ad&d insurance.
• Additional supplemental life/ad&d coverage available.
• Company paid Short/Long-Term Disability coverage (STD/LTD).
• Accident/Hospital Indemnity coverage.
• Legal/ID Theft Assistance.
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays.
• Paid parental bonding leave.
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more).
• Robust Internal Career Growth opportunities.
• Tuition reimbursement.
• Hearing aid discount for employees and family.
• Internal social recognition platform.
• D&I focused: D&I council and employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree