Cobrand Customer Support Associate I

Sunbit•Las Vegas, NV

3h•Onsite

About The Position

As a Cobrand Support Associate at Sunbit, you will play a vital role in assisting cobrand credit card customers with the application process and all servicing needs.. This involves guiding customers through any challenges they may encounter during each application step, identifying and troubleshooting issues, and providing basic technical support for Android and iOS devices. You will also be responsible for taking payments, answering basic questions about the brands and the card value proposition, and ensuring a seamless customer experience. The associate will also actively participate in process improvement initiatives, offer feedback in roundtables, and identify significant issues and bugs to enhance the overall co-brand application experience. Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

Minimum of 1 year of experience in a Call Center or 2 years of Customer Service Experience (both B2B and B2C experience is a bonus).
Strong typing and computer skills, with the ability to navigate multiple systems efficiently.
Proven ability to multitask effectively, ensuring that all customer interactions are managed efficiently.
High level of attention to detail, ensuring accuracy in all customer interactions.
A commitment to continuous learning and a strong desire to expand your knowledge of Sunbit's products and services.

Responsibilities

Effectively manage a high volume of inbound calls in a fast-paced call center environment.
Develop a deep understanding of Sunbit's products and services to provide comprehensive assistance to customers and retail partners.
Provide basic technical support for Android and iOS devices to assist customers with application-related challenges.
Actively participate in process improvement initiatives, offering feedback and suggestions to enhance the customer experience.
Identify and report significant issues and bugs encountered during the application process to improve the overall experience.
Deliver exceptional customer service, ensuring that all interactions are handled promptly, professionally, and thoroughly.
Collaborate effectively with team members and other departments to address customer inquiries and resolve issues efficiently.
Manage escalated calls with courtesy and professionalism, utilizing your experience to find appropriate resolutions.
Provide support to the Customer Care department as needed, assisting with overflow calls and general inquiries.
Assist customers with processing payments, addressing any questions or concerns they may have about making payments on their accounts.
Develop a thorough understanding of the co-brands and their value propositions to effectively answer customer inquiries and provide accurate information.
Ready to take on additional tasks as needed to ensure Sunbit's commitment to exceptional customer support.

Benefits

Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan