UnitedHealth Group-posted 9 months ago
$28 - $56/Yr
Full-time • Entry Level
Remote • Eau Claire, WI
Insurance Carriers and Related Activities

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The COBRA Client Service Manager is the primary direct contact for daily account activity and operational needs for issue resolution in COBRA eligibility, processing, plan setup, plan/rate renewal, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention with regards to COBRA Administration. The COBRA Client Service Manager's travel will be less than 10%. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

  • Client contact responsible for delivering quality operational service
  • Provide internal and external status, operational metrics and service level reporting
  • Provide issue resolution and service enhancements following proper procedures and process
  • Manage issue resolution across functional areas to ensure on-time delivery
  • Responsible for ongoing review of program setup and features
  • Provide support during the Renewal and Open Enrollment information gathering process
  • Provide input into the strategic planning for assigned clients
  • Foster service and system improvements to improve quality and service to clients
  • Provide system and operational training for Clients and team members
  • Handle ad hoc requests, following proper procedures and processes to ensure quality delivery
  • Provide upper level support for participant escalation resolution
  • High School Diploma/GED (or higher)
  • 2+ years of account management experience
  • 2+ years of experience with Benefits or COBRA Administration
  • Intermediate level of proficiency with Microsoft Office products including Excel, Word and Outlook
  • Ability to define expectations, manage and meet tight internal, Federal and state timelines
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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