COB Support Assistant (Remote)

Gainwell Technologies LLC

1d • $26,500 - $37,800 • Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
The COB Support Assistant is responsible for researching and verifying Third Party Liability insurance and updates the state MMIS system.

Requirements

• Strong verbal and written English communication skills; able to build effective relationships in person and by phone with internal and external clients.
• Detail-oriented and highly organized, maintaining 99%+ accuracy, meeting deadlines, adhering to attendance guidelines, and complying with corporate/office policies and HIPAA privacy and security rules.
• Proficient in Microsoft Word, Excel, ImageNow, and other company software; able to navigate various websites and state Medicaid systems.
• Able to work independently and collaboratively in a team environment, proactively identifying process improvements and gaining a general understanding of GWT and office operations.
• High School Diploma or GED required
• 1+ year of insurance verification experience and experience in a customer call center environment
• Capable of extended computer use with average manual dexterity for PC, phone, and office equipment.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.

Nice To Haves

• Associate’s preferred

Responsibilities

• Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system.
• Loads a minimum of 20-25 adds per day into the state MMIS system and terminates existing TPL insurance policies.
• Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance.
• Maintains an accuracy of 99% or above on all work activities per contractual obligation with state.
• Performs other duties as assigned

Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED