Coaching Manager for the Quality Support Center

ICF•Philadelphia, PA

About The Position

ICF is seeking a Coaching Manager for the Quality Support Center, which supports preK programs. This role is instrumental in advancing equitable access to high-quality early learning for all children, regardless of family income. The Coaching Manager will lead, coordinate, and deliver technical assistance, professional development, instructional coaching, and comprehensive support services to participating pre-K providers. The individual in this position will ensure that all activities support the program’s mission and comply with local regulatory requirements, while fostering continuous quality improvement and inclusive practices across the provider network. preK is the universal pre-kindergarten initiative, dedicated to ensuring that every child has access to high-quality, affordable early learning experiences. The program’s mission is to promote positive outcomes for children, families, and communities by: Expanding access to quality pre-K education for all eligible children Elevating instructional standards and operational excellence among providers. Advancing equity, inclusion, and cultural responsiveness Strengthening community partnerships and family engagement Utilizing data to drive continuous improvement and accountability. This position requires 20% or more local travel within the Greater Philadelphia Area.

Requirements

Bachelor’s or Master’s degree in Early Childhood Education, Child Development, Social Work, Public Administration, or a related field required
At least 5 years’ of relevant experience in early childhood program management, instructional coaching, technical assistance, or related roles.
3+ years of experience with Philadelphia/PA ECE, including strong knowledge of Pennsylvania’s Keystone STARS and early learning standards.
3+ years of expertise in adult learning, coaching methodologies, and quality improvement frameworks.
3+ years of understanding of evidence-based early learning practices, curriculum standards, and quality improvement frameworks.
2+ years of experience with trauma-informed practices, diversity, equity, and inclusion principles in early childhood settings.
2+ years of experience with CLASS and other early learning environmental assessment tools, demonstrating expertise in evaluating and enhancing classroom quality.
1+ years of experience with Practice Based Coaching (PBC) and Positive Behavior Intervention Supports (PBIS)
1+ years of experience in trauma-informed approaches and inclusive, culturally responsive practices.
Excellent interpersonal, communication, and facilitation skills; ability to build rapport, motivate, and inspire diverse stakeholders.
Proficiency in data systems, reporting tools, and Microsoft Office applications.
Ability to work effectively with diverse populations and collaborate with multiple agencies and partners.
Deep commitment to diversity, equity, and inclusion, with experience implementing DEI strategies in educational settings.
Organizational skills, flexibility, and the ability to manage multiple priorities in a dynamic environment.

Nice To Haves

Relevant certifications (e.g., Child Development Associate, Certified Health Education Specialist) strongly preferred.

Responsibilities

Oversee the design, coordination, and delivery of both on-site and virtual technical assistance provided by coaching staff to pre-K providers, ensuring support addresses instructional quality, program operations, and regulatory compliance.
Coordinate with local, state, and federal agencies, community organizations, and subcontractors to ensure cohesive service delivery and resource sharing.
Develop and manage a tiered system of support that addresses the varying needs and capacities of participating providers.
Supervise coaching staff in providing individualized and group coaching to educators and site leaders, ensuring the use of evidence-based strategies that enhance classroom practices and improve child outcomes.
Lead the planning and facilitation of high-impact professional learning opportunities, workshops, and trainings, guiding coaches to tailor content to provider needs and program priorities.
Direct coaches in guiding providers through continuous quality improvement cycles, including conducting needs assessments, setting goals, monitoring progress, and engaging in reflective practices.
Ensure all services are culturally relevant and accessible, with a commitment to advancing equity and reducing disparities.
Maintain accurate, organized, and confidential records of coaching activities, provider progress, professional development participation, and outcomes.
Foster a collaborative learning community by supporting coaching staff in building trusting relationships with providers and encouraging active participation in program initiatives.
Ensure coaching staff integrate trauma-informed approaches and actively promote diversity, equity, and inclusion across all coaching and support services delivered.