Co-Op Student - IT Helpdesk

BISSELL Homecare • Grand Rapids, MI

1d

About The Position

Ready for a CO-OP position where you can apply your skills acquired in coursework into a real-world business setting? BISSELL is proactively looking for a paid, undergraduate student to join our Information Technology Services (ITS) team!
The individual in this role will serve as a vital team member within the ITS function, reporting to the Manager – Global Service Desk. The ITS CO-OP will perform a range of duties initiated primarily by the ITS service desk.
Students at BISSELL enjoy the ability to work in a global organization (North America’s leading Floorcare brand) cross-collaboratively across several business functions. Our CO-OPs sit elbow-to-elbow with organizational leadership, allowing exposure that enhances what’s learned in the classroom. We have a dedication to the business (we work hard!) but we also know how to have fun too.

Requirements

• Applicants MUST be currently enrolled at an accredited, four-year university majoring in Computer Information Systems or a closely related field. Sophomore/junior level status preferred. The ITS CO-OP will work during BISSELL’s normal business hours with a pre-determined schedule that accommodates class schedules and coursework; working approximately 15-40 hours per week.
• 3.0 GPA or greater preferred
• Have ability to self-manage and deliver results in a timely manner
• Works effectively in a team with cross-functional members
• Strong verbal and written communication skills
• Shows continuous improvement and learning versatility
• Attention to detail and excellent computer skills and aptitude to learn new software applications

Responsibilities

• Communicate with our friendly end users in person, phone, video call, chat, and email
• Assist Associates with technology questions and troubleshooting
• Install desktop software and assist with the deployment of workstations
• Provide a fresh approach to investigating potential information technology solutions to improve business operations and collaboration
• Participate in other activities as requested

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 501-1,000 employees