Co-op Store Manager

WEAVERS WAY COOPERATIVE ASSOCIATION-posted 3 days ago
$70,000 - $72,000/Yr
Full-time • Manager
Philadelphia, PA
251-500 employees
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Ever wanted to run your own business? As Store Manager at Weavers Way Mt. Airy, you’ll lead our flagship store—our most profitable operation and the heart of our cooperative. For those who thrive on variety, this site houses three unique locations, offering a dynamic environment every day. We’re proud to have a hardcore neighborhood following, with some shoppers who’ve been with us for over 50 years. Mt. Airy is our home base, and this role is a rare opportunity for someone who enjoys thinking creatively, leading with vision, and embracing the energy of a vibrant community hub. There’s truly never a dull day in the Village.

  • Sales Floor Leadership
  • Maintain a consistent management presence on the sales floor, covering department managers as needed.
  • Ensure all team members complete customer service training and deliver friendly, prompt assistance.
  • Oversee promotional programs, merchandising layouts, and demo schedules to drive sales and enhance the shopping experience.
  • Planning & Merchandising
  • Collaborate with Assistant Manager, department managers, and Retail Department to design floor plans that balance aesthetics, sales volume, and stocking efficiency.
  • Participate in quarterly inventories and lead corrective action on shrink or stock discrepancies.
  • Support the development of the Annual Business Plan and department-level operating and capital budgets.
  • Staff Supervision & Development
  • Recruit, train, schedule, and motivate department managers, Assistant Store Manager, and support staff.
  • Conduct regular performance reviews, ongoing coaching, and corrective counseling following Weavers Way personnel policies.
  • Coordinate cross-training for cashiering, floor duties, and delivery to ensure flexible coverage during peak periods.
  • Shift & Operational Duties
  • Serve as shift manager on the front end, step in as cashier during high volumes, and perform cash reconciliation and safe counts.
  • Address customer, staff, and vendor issues promptly, escalating when necessary.
  • Verify that invoices, deliveries, and health-code requirements (ServSafe certification and City of Philadelphia food service permit) are managed accurately and on schedule.
  • Financial Oversight
  • Own the full-store P&L: set departmental budget goals, track performance, and implement action plans to meet or exceed targets.
  • Review monthly financial results with department leads, highlighting successes and improvement opportunities.
  • Contribute to quarterly staff-planning sessions with the Assistant Store Manager and Operations Director.
  • Customer Service Excellence
  • Champion outstanding service standards, model best practices, and empower team leaders to resolve inquiries quickly and courteously.
  • Act as the escalation point for complex customer or vendor concerns, ensuring fair and consistent resolutions.
  • General & Leadership Duties
  • Attend and actively contribute to leadership and management team meetings.
  • Enforce compliance with all federal, state, and local retail regulations.
  • Perform other duties as assigned by the Operations Director.
  • Three to five years of retail management experience, preferably in natural foods or cooperative environments.
  • Demonstrated success in budgeting, profit and loss management, and strategic margin optimization
  • Strong supervisory skills: hiring, training, scheduling, performance management, and conflict resolution.
  • Awareness of ServSafe food safety standards and commitment to earning certification within the first year of employment, if not currently certified.
  • Proficiency with spreadsheet and communication tools, including Excel and platforms such as Google Workspace.
  • Reliable transportation for multi-site collaboration.
  • Excellent communication skills, with the ability to provide clear direction, listen actively, and foster a collaborative team environment—while bringing a sense of humor that supports positivity and connection
  • Experience with category management and natural foods industry trends.
  • Prior involvement in cooperative governance or strategic planning.
  • Knowledge of retail compliance standards and inventory control systems.
  • Health Coverage: Medical, dental, and vision insurance, with embedded wellness benefits
  • Income Protection: Paid short-term and long-term disability (STD & LTD)
  • Retirement: 401(k) plan with employer match
  • Perks:
  • 15% employee discount
  • Additional discount on one freshly prepared in-house meal per day
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