Co-op/Intern Student, Business Operations Support

Metrolinx

11h

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe.
Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment
system. We are also building new and improved rapid transit, including GO
Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway
system, to get people where they need to go, better, faster and easier.
Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values
of serving with passion, thinking forward and playing as a team.

The PRESTO team is seeking a Student to support administrative and operational
readiness activities, including document management, developing operational
manuals, supporting functional testing of systems/applications, preparing test
media, gathering and documenting business requirements from stakeholders.
 

Requirements

• Must be enrolled in Business Administration, Information Technology, Computer Science or Business Process Improvement or similar program at a post-secondary institution or enrolled in a full-time accredited co-op program in order to be considered for this position.
• Must be attending school full-time and returning to an academic institution.
• Must be at least 15 years of age before starting employment.
• Excellent written, oral communication and interpersonal skills are required.
• Competence in software such as Microsoft Office.
• A willingness to learn while being exposed to all aspects of Hardware and Software Operations Support.
• This role may require infrequent travel within the GTHA.

Nice To Haves

• Previous experience working within a business environment is an asset.

Responsibilities

• Recommend improvements to existing processes and procedures to achieve greater efficiency.
• Work with all partners to collect data, respond to queries and exchange information.
• Prepare agendas, coordinate, attend and take minutes for daily technical/operational meetings.
• Document new and modified business policies and procedures (e.g. standard operating procedures (SOPs) and workflows) to ensure effective implementation of technology solutions and processes.
• Participate in system/process testing and identify defects and gaps, document recommendations for problem resolution and operational workarounds.
• Collaborate with diverse stakeholders to gather qualitative and quantitative data needed for solid decision-making.
• Identify technology risks and potential impacts on business operations.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed