Co-Op Customer Service Engineer

Centella • Miami, FL

4d • Onsite

About The Position

The Co-Op Field Service Engineer program is a 6-month co-op program, providing hands-on opportunity to work with our experienced Field Service Engineers, offering exposure to real-world problem-solving, equipment maintenance, troubleshooting, and customer service. As a Co-op Field Service Engineer, you will support field operations by performing preventive maintenance, installation, diagnostics, and repairs of company equipment at client sites. This position offers a unique chance to develop both technical and interpersonal skills in a dynamic, customer-facing environment.

Requirements

• Currently enrolled in a Bachelor's degree program in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Strong mechanical and technical aptitude, with an interest in hands-on work and equipment troubleshooting.
• Basic understanding of electrical systems, mechanical principles, and diagnostics.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written, with a customer-focused attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel to various customer sites as needed (valid driver’s license may be required).

Nice To Haves

• Familiarity with tools such as multimeters, oscilloscopes, and other diagnostic equipment is a plus.

Responsibilities

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues
• Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSEs knowledgeable in the specific modalities
• Perform planned maintenance and equipment modifications on a timely basis with supervision of trained CSE
• Complete required documentation on a timely and legible basis as requested
• Assist in the installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment
• Equipment Maintenance & Repair: Assist in performing routine and preventive maintenance on a variety of technical equipment at customer locations.
• Troubleshooting & Diagnostics: Work alongside experienced engineers to troubleshoot and diagnose equipment issues, utilizing technical manuals and diagnostic tools to identify and resolve problems.
• Customer Interaction: Communicate with customers to understand service needs, provide updates on repairs or maintenance, and ensure high levels of customer satisfaction.
• Technical Documentation: Maintain accurate records of service activities, including service reports, equipment logs, and maintenance schedules.
• Safety & Compliance: Follow all safety protocols and company policies while on-site, ensuring compliance with industry standards and client-specific guidelines.
• Actively participate in Centella training courses
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment
• Be a safe and courteous driver always
• Follow regulatory, safety, and work procedures always
• Ensure accurate entry of all service orders into the software system

Benefits

• Gain hands-on experience in field service engineering.
• Exposure to real-world equipment and troubleshooting techniques.
• Mentorship from experienced professionals in the industry.
• Opportunity to develop technical and customer service skills.
• Networking opportunities within the organization and industry
• Come join our collaborative and winning team in a family business, that has become a business of families!

What This Job Offers

• Job Type: Full-time
• Career Level: Intern