Co-op, Customer Experience Design (CXD) (Fall 2025)
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About The Position
The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Delta's global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support. The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas: Onboard Brand Experience team is responsible for CX initiatives that enhance both the passenger experience and the Delta brand onboard Delta's aircraft. This team leads the design, development, planning, and execution of product developments for best-in-class onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes. In-Flight Entertainment & Connectivity team leads the creation of a world-class entertainment and connectivity experience for Delta. This team is responsible for developing the complete end-to-end onboard IFEC experience, including leading content curation & strategic entertainment partnerships, onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and marketing communications while ensuring continuous product improvement driven by data & analytics. Uniform Brand Experience team leads the Product Management and Operational efforts related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/launch, collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing campaigns for uniform-related initiatives, and handles all internal and external uniform communications and collateral. Service Design team is responsible for cross-divisional collaboration, visibility, and execution of various service design initiatives throughout the organization. The team ensures that airport experience, service recovery, service policies, procedures, and actions across divisions are aligned and deliver upon Delta's brand promises. Designing of elevated customer experiences for specific travel journey points or customer groups including delivery standards and people readiness through experience validation, communications, programs and learning.
