Co-op: 2026 - System Customer Support Engineer (On-Site)

RTX • East Hartford, CT

91d • $37,000 - $82,000

About The Position

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX. Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The Pratt & Whitney Customer Support Engineering (CSE) organization is looking for a Data and AI Co-Op to join the team Pratt & Whitney is looking for new ways to leverage AI to provide value to our customers and our employees.

Requirements

• Enrolled in a degree program in computer science, data science, or related engineering or technical field.
• Knowledge of programming languages such as Python, R, or Java with the ability to build and modify scripts for processing data.
• Basic understanding of machine learning concepts and frameworks such as scikit-learn, TensorFlow, and PyTorch.
• Experience with data analysis tools such as SQL, Pandas and Excel.
• Strong analytical problem-solving skills; and communication skills, including verbal, and technical writing.

Nice To Haves

• Exposure to cloud platforms such as AWS and Azure.
• Experience with visualization tools such as Power BI and Matplotlib.
• Proactive and results-driven individual who thrives in a fast paced and dynamic environment.
• Ability to take ownership of assigned projects, handle ambiguity and independently drive for results.
• Ability to engage cross-functional teams.
• Ability to execute work independently through complex technical decision-making.
• Minimum GPA of 3.0.

Responsibilities

• Gain knowledge on data, data process, and data flow for the 5th Gen CSE organization.
• Understand sources, connections, content, and use of data in our key processes such as field support, data analysis, and software and hardware development support.
• Gain knowledge on RTX AI tools.
• Research and develop ways to leverage AI to improve data flow, data access, and data visualization for key processes such as failure and reliability reviews and responding to customer issues.
• Assist in developing, testing, and deploying a machine learning model.
• Support the development of automation tools to improve data collection and issue reporting.
• Collaborate with team members on documentation, report generation and presentations to brief upper management and users on new processes and tools.

Benefits

• Medical, dental, vision, life insurance.
• Short-term disability, long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees