Co-Manager-ANN

Knitwell Group•Leesburg, VA

1d•Onsite

About The Position

As a Co-Manager, you will lead the customer experience and shape a strong store culture. You are the leader responsible for supporting a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. You help coach the team to reach their full potential and ensure a welcoming shopping experience for all customers. The impact you can have In this role, you'll have the opportunity to: Cultivate a customer-focused environment that consistently delivers exceptional customer experiences. Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections. Use technology to provide customers with a seamless omnichannel shopping experience. Hire and build an effective store team through training, coaching, and talent development. Create an inclusive store environment for associates where everyone feels welcome and engaged. Develop a strong operational dynamic within the team to achieve store goals. Promote in-store community events and philanthropic partnerships. Use tools and reporting to oversee store profitability, effective budgeting, and payroll. Analyze reporting to develop short and long-term retail plans. Manage the day-to-day operations of the store, including opening and closing.

Requirements

2+ years retail management or service industry experience (preferred)
Brings a hospitality mindset when engaging with customers and associates
Strong people management skills and an ability to develop talent
Effective leadership, interpersonal, and communication skills
Technology proficient and ability to operate a point-of-sale system
Strong business acumen and ability to develop strategies and create action plans to drive results
Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
Use technology to provide customers with a seamless omnichannel shopping experience.
Hire and build an effective store team through training, coaching, and talent development.
Create an inclusive store environment for associates where everyone feels welcome and engaged.
Develop a strong operational dynamic within the team to achieve store goals.
Promote in-store community events and philanthropic partnerships.
Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
Analyze reporting to develop short and long-term retail plans.
Manage the day-to-day operations of the store, including opening and closing.