Co-Manager - WHSmith

O'Hare Concessions • Chicago - O'Hare, IL

20d • $45,000 - $46,000

About The Position

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The Co-Manager supports the General Manager (GM) in overseeing the daily operations of one or more retail locations, with a strong focus on sales performance, key performance indicators (KPIs), team leadership, and operational excellence. This role ensures a high-energy, customer-focused sales environment, while maintaining store standards, financial controls, and inventory accuracy.

Requirements

• 3+ years of experience in a leadership or management role within a fast-paced retail environment or relevant retail training
• Proven ability to drive sales and performance metrics while maintaining a customer-first mindset
• Strong leadership skills with the ability to motivate and develop a team
• Excellent organizational, time management, and problem-solving skills
• Ability to multi-task and work efficiently in a high-volume retail setting.
• Proficiency in POS systems, inventory management software, and Microsoft Office (Word, Excel, PowerPoint, Publisher)
• Flexibility to work varied hours/days, including evenings, weekends, and holidays, as needed
• TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location
• Security clearance may be required, based on job duties
• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Occasional travel or overnight
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

Responsibilities

• Drive a strong sales culture by leading, coaching, and motivating the sales team to achieve and exceed KPI targets
• Oversee daily store operations, including opening and closing procedures, ensuring a smooth and efficient workflow
• Maintain accurate financial controls, store organization, and cleanliness, serving as a role model for operational excellence
• Provide performance input and coaching for Customer Service Associates (CSAs), Stock Associates, and Leads, ensuring reviews and feedback are conducted on time
• Collaborate with AGM Operations to assess merchandise performance, including sell-through rates, fit, and popularity trends, to inform inventory decisions
• Leverage store software systems, such as WebIM and Storeforce, to manage inventory, sales tracking, and reporting
• Ensure store compliance with policies, including safety, loss prevention, and company procedures
• Proactively identify and resolve operational challenges, including staffing needs, inventory issues, and customer concerns
• Support visual merchandising efforts, ensuring products are presented according to company standards
• Perform additional responsibilities as assigned by the General Manager

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed