Co-Living Maintenance Manager

Nest DC•Washington, DC

33d

About The Position

The Co-Living Maintenance Manager is responsible for the strategic oversight, execution, and continuous improvement of maintenance operations across a portfolio of approximately 10 residential buildings. This role is a step above day-to-day coordination and combines people management, preventative maintenance ownership, compliance oversight, and maintenance project management. The Maintenance Manager ensures maintenance operations are efficient, compliant, resident-focused, and scalable—balancing in-field execution with strong administrative and technical systems. This role manages maintenance coordinators and in-field technicians while serving as the primary owner of maintenance performance, planning, and reporting.

Requirements

Strong technical understanding of residential building systems
Excellent administrative and organizational skills
Proven experience managing maintenance staff and vendors
Strong project management mindset with the ability to manage multiple buildings simultaneously
High attention to detail with strong follow-through
Clear, professional written and verbal communication skills
Comfortable working in maintenance software, spreadsheets, and reporting tools
Ability to balance hands-on problem-solving with strategic planning

Responsibilities

Oversee all maintenance operations across the portfolio, ensuring work is completed efficiently, safely, and to standard
Maintain full ownership of the maintenance ticketing system, workflows, and service-level goals
Ensure timely response and resolution of routine, urgent, and emergency maintenance requests
Escalate and manage complex maintenance issues, capital repairs, and cross-functional projects
Act as the senior point of contact for maintenance-related questions and decision-making
Review and monitor work orders daily to ensure prioritization, accuracy, and timely completion
Ensure residents receive clear, proactive communication regarding scheduling, access, and resolution
Oversee vendor scheduling, scope definition, and completion verification
Monitor vendor performance for quality, responsiveness, and cost control
Approve parts and supply orders; maintain organized procurement and inventory processes
Review invoices, ensure accurate billing, and coordinate proper expense coding
Oversee emergency after-hours maintenance triage and dispatch protocols
Ensure consistent documentation and system hygiene across all maintenance records
Directly manage in-field maintenance technicians, ensuring clear expectations and accountability
Create accurate, efficient schedules that balance preventive, reactive, and turnover work
Conduct regular performance evaluations and provide coaching, feedback, and development
Foster strong communication between field staff and property management
Promote a culture of professionalism, safety, and resident service excellence
Develop, maintain, and execute annual preventive maintenance schedules
Ensure compliance with local codes, safety standards, and building requirements
Coordinate recurring inspections, certifications, and regulatory requirements (fire, life safety, HVAC, etc.)
Track completion and documentation of all compliance-related maintenance activities
Proactively identify risks and address maintenance issues before they escalate
Oversee move-out, turnover, and move-in maintenance processes for the portfolio
Ensure all units are turned on time and to quality standards
Forecast seasonal turnover volume and proactively plan vendor capacity
Coordinate and manage turnover vendors, including scope, scheduling, and quality control
Conduct formal quarterly property walkthroughs for each building
Identify maintenance trends, risks, deferred maintenance, and capital needs
Produce clear, organized walkthrough reports with findings and recommendations
Track follow-up actions to ensure issues identified are resolved
Track and analyze key maintenance performance metrics, including:
Work order response and completion times
Preventive maintenance completion rates
Maintenance hours billed
Cost trends and recurring issues
Use data to improve efficiency, reduce costs, and enhance resident satisfaction
Provide regular maintenance reporting to leadership
Be a team player
Commit to doing the best and being the best
Work with the Nest DC Core Values and Mission in mind
Play a key role in positioning Nest DC as THE BEST management company locally and globally
Support the team in managing emergency situations or urgent issues
Have fun!