Co-Founder & CEO - AI Customer Success
About The Position
FutureSight is seeking an experienced, visionary Founding CEO to lead our AI Customer Success opportunity. We are building the next evolution of Customer Success Management where every account gets proactive, intelligent engagement without relying on manual effort. Our platform analyzes product usage signals in real time, recommends the next best actions, and generates highly personalized outreach for CSM teams. The result? Higher revenue retention, predictable expansion, and clear insights leadership can actually act on. About FutureSight FutureSight is a venture studio that co-creates and invests in B2B SaaS and Vertical AI startups alongside exceptional entrepreneurs. We give founders an unfair advantage — pairing hands-on studio support with early capital to reduce risk and increase the odds of success by 10x. We’re led by a cross-functional team of builders and investors. Kevin Nguyen and Alan Smith lead venture design and product strategy. Prathna Ramesh applies her experience as a venture investor with capital strategy in every new business. Dennis Ensing mentors our ventures with operational and strategic expertise, Krista LaRiviere brings years of entrepreneurial and marketing experience as a multi-time-exited founder, and Anupama Joshi drives founder excellence. John Carbrey (San Francisco), a successful software entrepreneur and people leader, adds deep insight into scaling startups from 0 to 1, having built and exited multiple prior SaaS ventures.
Requirements
- Founder-level drive — You’re motivated to co-found a new venture as the CEO. With or without us, this is your calling.
- Startup scrappiness — You’re familiar with the scrappiness of owning something from start to finish
- Previous founding experience — You have co-founded a product company or B2B SaaS venture or have been at a venture-backed company.
- Risk appetite and capacity — Read more on our post on the Entrepreneurial Risk Profile
- GTM chops — Proven success in B2B SaaS sales, marketing, and customer engagement
- Fundraising fluency — Able to craft investor narratives and close capital; well-networked in fintech and early-stage communities.
- People leadership — Magnet for top talent; coach and culture carrier
Nice To Haves
- Exposure to accounting/finance tools and processes or AI agents/LLMs
Responsibilities
- Win customers — Run pilots, shape pricing, and validate retention + expansion
- Build the product — Work with FutureSight’s product/engineering pod to launch V1
- Raise capital — Lead the seed raise with our initial cheque
- Build your team — Hire your founding team and set the cultural foundation
Benefits
- Daily active engagement with our team to: launch initial product, achieve initial market traction and prepare for seed fundraise
- Full P/L ownership of the new entity
- A significant equity stake in the business
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
