CNS Admin Officer

The Royal Wolverhampton NHS Trust•Wolverhampton, WV

About The Position

An opportunity has arisen to join our administration team in this newly created post, providing full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Heamatology Directorate. To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey. It is expected that staff will undertake administrative duties relating to any aspect of the service. It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner. To ensure patient confidentiality is maintained at all times. Advert To respond in an efficient, polite, and timely manner to all telephone calls received via the CNS team offices To be responsible for the accurate in-put, up-date, and amendment of patient related information onto the computerised Patient Administration System (PAS), and any other computerised system used by the service To accurately scan documentation onto CWP (Clinical Web Portal) To action all administrative instructions initiated by CNS team To be responsible for the timely processing of all incoming and outgoing mail. Working for our organisation The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Detailed job description and main responsibilities To provide full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Haematology Directorate, to include all administrative procedures and documentation associated with a patients attendance/admission to the hospital. Please see attached Job Description for full list of roles and responsibilities Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process. Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud. Visa/Sponsorship Information The Trust welcomes suitably qualified applicants including those who may require a Trust issued Certificate of Sponsorship. However, not all our roles are eligible for visa sponsorship. If you require sponsorship, we recommend applicants check whether the role is eligibility prior to applying. More information can be found on the UKVI website: Health and Care Worker Visa or Skilled Worker Visa .

Responsibilities

To respond in an efficient, polite, and timely manner to all telephone calls received via the CNS team offices
To be responsible for the accurate in-put, up-date, and amendment of patient related information onto the computerised Patient Administration System (PAS), and any other computerised system used by the service
To accurately scan documentation onto CWP (Clinical Web Portal)
To action all administrative instructions initiated by CNS team
To be responsible for the timely processing of all incoming and outgoing mail.
To provide full administrative support to the Clinical Nurse Specialist (CNS) team within the Oncology & Haematology Directorate, to include all administrative procedures and documentation associated with a patients attendance/admission to the hospital.