CNC Service Expert - North East Region

DN SOLUTIONS AMERICA CORPORATION•Schaumburg, IL

1d•$90,000 - $140,000•Remote

About The Position

The Customer Support Service Expert is tasked to manage costs and revenue generation to keep the service operation profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Responsibilities include up to and not limited to:

Requirements

Bachelor’s degree from an accredited University
At least 5 to 7 years of successful service engineering experience.
Knowledge of mechanical, electrical, pneumatic, hydraulic, PLC systems, CNC programming.
Ability to handle multiple projects simultaneously in a fast-paced environment while meeting deadlines.
Proven experience in communicating professionally with internal and external customers.
Proven flexibility with shifting priorities.
Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint, SAP, and Salesforce a plus.
Proven organizational skills, with great attention to detail.
Must be able to work 40 hours a week or more.

Nice To Haves

Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint, SAP, and Salesforce a plus.

Responsibilities

Provide local training to improve FSE skill sets.
Provide Field support to Technicians when needed.
Schedule and provide technical support to the engineers in the Service Department.
Manage open issues within the department.
Provide estimates for future service jobs.
Issue and manage Quality Reports.
Provide technical support to our distribution network, including troubleshooting, part identification, and machine installation assistance and provide service support in the field.
Provide performance reviews, interview perspective employees and schedule employee training.
Assist in the scheduling, shipping and receiving, installation, inspection and pack up of showroom machines. Conduct and fulfill regulatory facility-related safety audits on a regular basis.
Manage the service report documentation and billing process.
Other duties as assigned.