Manufacturing Machine Tool Field Service Engineer Technician- Day Shift
About The Position
We are seeking a highly skilled and detail-oriented CNC Machine Tool Field Service Technician / Engineer to provide expert technical support, installation, troubleshooting, and maintenance of advanced equipment and systems at customer sites. This specialized field role demands a high level of technical proficiency, independence, and a commitment to delivering exceptional service. The ideal candidate will possess strong problem-solving abilities and the capacity to manage complex technical challenges with minimal supervision. Responsibilities include ensuring proper installation, calibration, and ongoing maintenance of CNC machines and related equipment while working closely with customers to ensure performance meets industry standards and specific client requirements.
Requirements
- Minimum of 5 years of experience in a CNC machine tool service/repair role.
- Expert-level knowledge in installing, maintaining, diagnosing, and repairing complex systems.
- Ability to read and interpret technical documents, schematics, and blueprints.
- Strong customer-facing skills, focusing on delivering high-quality service and building client relationships.
- Proficiency with diagnostic tools, precision measurements, in-depth troubleshooting, and hands-on repair.
- Strong verbal and written communication skills for clear reporting and customer interaction.
- Valid driver’s license with the ability to travel to customer sites, occasionally for overnight or multiple-day assignments.
Nice To Haves
- Experience with specialized equipment or technologies relevant to industrial CNC machine tool repair.
- Ability to train and mentor junior field service personnel.
- Experience in high-level troubleshooting, including remote diagnostics and advanced problem-solving techniques.
Responsibilities
- Perform installation, maintenance, and repair of CNC machine tools and associated systems at customer locations
- Diagnose and resolve complex mechanical, electrical, and control system issues
- Provide technical guidance and training to customers on equipment usage and maintenance
- Maintain detailed service records and documentation in accordance with company standards
- Collaborate with internal teams to support continuous improvement and customer satisfaction
- Travel as required to support customer needs and service demands
Benefits
- Paid Time Off & Holidays: All full-time team members accrue up to 3 weeks of PTO and 10 paid holidays per year. We even allow the carryover of unused vacation time!
- Dress: MMS provides uniforms at no cost to our team members
- Discounts: Everything from cell phones to vacations – we have access to many discounts
- Employee Assistance Program: Available to all employees from day one
- Tuition Reimbursement: MMS offers up to $3000 per year for continuing education (program approval required)
- Plan for the Future: MMS offers all employees the opportunity to establish their own 401K/Roth IRA
- Employee Ownership: Beginning at six months of employment, all employees become part of the Employee-Owned Stock Option Program (MMS covers the cost) – you reap the benefits of our success!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
