Service Technician

Felder Group USA•New Castle, DE

1d•Hybrid

About The Position

Felder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. Our Service Team ensures customers receive timely, expert support for installation, troubleshooting, maintenance, and repair. The CNC Field Service Technician is responsible for installing, diagnosing, troubleshooting, and repairing machinery at customer sites as well as supporting in-office service operations. This role involves working independently in the field, providing helpdesk support, assisting with machine demos, performing showroom and warehouse tasks, participating in trade shows, and ensuring high standards of work quality. Travel, including driving or flying with overnight stays, is required. Technicians work closely with Service Planners, who coordinate schedules, travel logistics, customer communication, and service documentation. Flexibility, technical expertise, and excellent customer service are essential.

Requirements

High school diploma or GED required
Experience in field service, mechanical repair, or technical support
Strong troubleshooting and problem-solving skills
Ability to work independently in the field while maintaining high-quality standards
Excellent verbal and written communication skills
Comfortable traveling (driving and flying) and staying overnight when required
Basic computer proficiency (Microsoft Office, email, etc)
Experience with CNC machine operation or service

Nice To Haves

College coursework or Associate degree preferred
Experience with woodworking machinery, industrial equipment, or mechanical service environments
Familiarity with helpdesk or service-ticketing systems
Previous experience recommending and selling spare parts

Responsibilities

Install, troubleshoot, and repair machinery at customer sites.
Maintain accurate reports of all work completed.
Work primarily independently, with occasional collaboration for larger projects.
Participate in trade shows and other customer-facing events.
Identify and recommend spare parts to customers.
Communicate service needs, parts requirements, and status updates to Service Planners and customers.
Provide technical support via phone, email, and video while in the office.
Provide support for machine demos with sales representatives present.
Set up and break down packing machines in showroom areas; repair and service machines in the warehouse.
Assist with general office tasks, including cleanliness and maintenance of showroom and work areas.
Follow schedules and assignments created by Service Planners.
Work with planners to coordinate travel, customer appointments, and service quotes.
Ensure proper documentation of completed work and parts usage.