CNB Bank, Collections Specialist

CNB Bank • Surveyor, PA

314d

About The Position

Collections Specialist collaborates with borrowers to achieve the primary objective of acquiring payment on delinquent loans. Makes determinations based on customer contact as to collect-ability of loans and recommends appropriate additional collection steps to collections manager. FOCUS ON ACCURACY AND ATTENTION TO DETAIL Contacts borrowers by telephone and/or mail to determine reason for delinquency. Makes attempts to collect payment and records information about status of customer and collection efforts in appropriate collection software. Works with manager to determine vital collection action, such as charge-off, repossession, and foreclosure. Supervises collection processes, both internally and with external agents, such as attorneys, to ensure timely action is taken and arrange the resale of foreclosed and repossessed assets. Analyzes assets to determine if repairs are vital and arranges for said repairs. Assists in dealer floor plan audits, credit reporting disputes, bankruptcy petitions, judgements and settlements. FOSTER OUR CULTURE Greets our coworkers pleasantly and engage in welcoming and constructive conversations. Promotes open and direct communication, focusing on finding solutions to meet the needs of our clients and peers. Seeks opportunities to support volunteerism in local community events, increase the Bank's outreach and foster new business. EMBRACE TECHNOLOGY AND CHANGE Possesses and displays an optimistic approach in managing and embracing change. Continually evaluate processes and procedures to effectively use technology for efficiencies and accuracy. PROMOTE POSITIVE ATTITUDES AND COLLABORATION Displays a positive attitude in managing change, working and communicating with others. Works collaboratively with, co-workers, lenders, attorneys, relaters, contractors, county offices and utility companies in the collection process. Provides timely and crucial communication to the team. SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES Takes advantage of various development opportunities by enrolling in webinars and Bank offered courses to help build knowledge of departmental processes! As knowledge and experience advances, there will be opportunity for growth to a Collection Specialist II once employee possesses the knowledge and know how to successfully complete a foreclosure. Training Tracks are crafted to help you understand how your job changes other areas of the bank, provide you tools to have effective conversations, and be successful in your new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.