CMMS Facility Coordinator

ABM US•Gloucester, MA

12d•$68,000 - $75,000

About The Position

The CMMS (Computerized Maintenance Management System)/Facility Coordinator is responsible for the administration, maintenance, and optimization of the CMMS software—with a strong focus on IBM Maximo—utilized for managing the maintenance operations of the organization. The Coordinator updates and maintains asset data, generates work orders, tracks maintenance schedules and analyzes system reports to identify trends and improve operational efficiency. They play a crucial role in ensuring accurate and efficient management of work orders, preventive maintenance schedules, asset management, inventory control, and reporting. The Coordinator collaborates with various departments to streamline processes, train users, and continuously improve the system's functionality. Additionally, they will assist in answering calls and greeting guests, working to resolve their issues by assigning them to the appropriate department. This position will also grow to include additional business functions such as: perform moderately complex accounting activities associated with maintaining a complete and accurate service tracking system. Works under general supervision following clearly defined procedures and policies. The CMMS/Facility Coordinator role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

Requirements

Experience in a field services company or in a facility management role preferred.
Project management or trade experience / expertise useful.
Excellent analytical and financial acumen.
Knowledge of customer service principles and practices.
Proficiency with MS Office (Outlook, Excel, Word) and prior experience with IBM Maximo CMMS strongly preferred.
Validated professional verbal and written communication skills.
Familiar and comfortable making outbound calls.
Good communication skills both verbal and written.
Smart clean appearance.
Can work as part of a team as well as working alone.
A proactive/can do attitude to work.
Candidates must be punctual, trustworthy and have a good eye for detail.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

Utilize CMMS-generated notifications and reminders to facilitate proactive maintenance planning and execution.
Utilize IBM Maximo CMMS to manage work orders, preventive maintenance schedules, and asset data.
Configure and customize Maximo CMMS to meet organizational needs, ensuring accurate dispatch, scheduling, and reporting.
Analyze reports generated from Maximo CMMS to identify trends and improve operational efficiency.
Ensure accurate and up-to-date information on equipment, including specifications, maintenance history, and warranty details.
Configure and customize the CMMS system to meet the organization's specific maintenance needs and requirements: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
Works with Managers, Trade Specialists and vendors on resolution of problems.
Works with client and service provider personnel to maintain and troubleshoot system access and usability.
Collaborate with procurement and maintenance teams to establish optimal inventory levels, reorder points, and replenishment strategies.
Provides required reporting, data, and dispatch updates for assigned client(s).
Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
Ensure work orders are accurately entered, prioritized, and assigned to appropriate personnel or contractors.
Support successful operations consistent with ABM policies, programs, procedures, systems and guidelines.
Monitoring and controlling of operatives to ensure completion of tasks to a high standard.
Training of staff and upkeep of records.
Ensuring the time and attendance monitored and completed for payroll each month.
Prioritize calls based on severity and availability of appropriate service tech/vendor