CMH Facility and Training Supervisor

DSV•Florence, KY

23d•Onsite

About The Position

The Quality and Training Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and for the coordination and delivery of training courses that are required by DSV and the client. He/she will report to the site Quality Manager. This role supports local continuous improvement activities, document controls, and ISO activities. The programs would include but are not limited to quality control, work measurement, manufacturing methods, safety, and work instructions. He/she will be responsible to assist in oversight & maintenance of the site regarding site procedures & work instructions, safety incident investigations, safety inspections & audits. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Requirements

Must have a high school diploma
Minimum of 2 years of supervisor experience working in training and/or warehousing.
Prior experience in developing and implementing compliance strategies and plans.
Satisfactory completion of a forklift training program
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Proficient in Microsoft Office (Excel, Work, and Power Point)
RF Scanners
WMS functions
English (reading, writing, verbal)
Business communication
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products
Strong attention to detail accuracy and accomplish job tasks in a timely manner
Good organizational and personnel skills
Good communication skills, written and oral
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Nice To Haves

Prior MHE certification / knowledge of basic MHE operation.

Responsibilities

Maintains compliance to international, industry and customer-specific quality standards.
Leads and individually performs as needed, the analysis of product/service issues to determine root causes.
Manages and communicates change control processes to all departments.
Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008
Assists in the establishment, implementation, and evaluation of quality management system metrics.
Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.
Manages customer driven continual improvement roadmaps.
Drives Continuous Improvement Programs at all levels including education of these programs
Develops and conducts training on the quality system and other related topics.
Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.
Develops and implements administrative systems including record management, traceability, and trend reporting.
Facilitate shift training on safety, operations, quality, standard updates, and procedure updates.
Implement OJT training programs, as required, to improve site performance.
Conduct and supervise training and development programs for employees.
Plan and deliver OJT training courses and programs necessary to meet training need while keeping in consultation with department heads.
Ensure all training information is entered into the matrix.
Ensure site safety & training programs meet all regulatory, DSV and client requirements.
Ensure site programs are audit ready to meet ISO (client) & 5-Star (DSV) requirements.
Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
Responsible for equipment operator training, certifications, documentation, and record keeping.
Evaluate all Associates skill levels to identify outages and retrain all Associates on any updates.
Ensure all staffing changes are accurately reflected in the database and in the training files.
Ensure all information is communicated with your manager.
Performs other duties as assigned.
Work overtime as dictated by business whether mandatory or voluntary.
Communicates all problems and questions to site leadership and implements solutions to minimize risk.
Follow all safety procedures.
Responsible for all equipment, supplies, documents, and materials related to job.
Responsible for following all DSV policies and procedures.
Complies with all federal, state, and local regulations.
Communicates with all levels of staff and the public as appropriate to the job.