CMA

$34,320 - $49,920/Yr

Bluegrass Community Health Center - Winchester, KY

Full-time - Mid Level

Winchester, KY

Ambulatory Health Care Services

About the position

The Certified Medical Assistant (CMA) at Bluegrass Community Health Center plays a vital role in providing compassionate care to patients under the supervision of licensed medical personnel. This position involves a variety of responsibilities, including administrative duties, patient interaction, and ensuring a safe and efficient clinic environment. The CMA is expected to maintain high standards of customer service and participate actively in the clinic's operations, contributing to a positive and inclusive workplace culture.

Responsibilities

• Provide excellent customer service to patients, families, and guests.
• Maintain confidentiality of patient personal, financial, and health records.
• Ensure patients are identified with two forms of identification at each visit and before all procedures.
• Answer phone calls and respond to messages per policy.
• Communicate with patients, families, and guests in a professional and courteous manner.
• Assess and report potential environmental and patient safety risks.
• Attend outreach events or health fairs as scheduled by the supervisor.
• Attend assigned staff meetings, clinic committee meetings, and training as requested by the supervisor.
• Assume assigned role within the Patient Centered Medical Home (PCMH) team.
• Act as preceptor and train new staff as clinical assistants.
• Demonstrate expertise in HIPAA laws and direct other staff on appropriate contact with patients.
• Demonstrate expertise in CLIA Waived labs, controls, and documentation.
• Participate in pre-visit planning and post-visit follow-up care.
• Monitor interruptions in clinic flow and communicate delays to patients.
• Utilize interpreters as needed to ensure effective communication.
• Keep patient care rooms and bathrooms clean and well stocked.
• Perform and document quality control checks on lab tests and equipment.
• Ensure lab orders are processed correctly and per policy.
• Sterilize instruments as indicated and manage needle disposal.
• Collect initial patient health data and room patients.
• Follow orders given by licensed medical personnel consistent with team role and competency level.
• Provide established standardized education as appropriate.
• Report and document any concerns or adverse reactions to licensed medical personnel.
• Review visit summary and provide clarification/education as appropriate.
• Escort patients to check-out at the end of their visit.

Requirements

• Bilingual proficiency.
• Experience with HIPAA regulations.
• Laboratory experience.

Benefits

• Wellness program
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance