CMA Patient Resource Representative

AdventHealth • Fletcher, NC

53d • Onsite

About The Position

The Patient Resource Team is a metrics-based inbound scheduling and clinical contact center for physician offices. Our team is often the first contact for a new patient and the ongoing connection to their provider for all their health & wellness needs. The AdventHealth Mission and Service Standards guide each call with the goal of personalized customer service to achieve First Call Resolution.

Requirements

• High school graduate or equivalent required
• 2 years in-clinic experience as certified medical assistant.
• Certified Medical Assistant

Responsibilities

• Answers inbound calls to the physician practice clinical lines in a polite and professional manner.
• Assists callers with clinical tasks according to established protocols.
• Provides appropriate chart documentation.
• Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.

Benefits

• Up to $5000 Sign on Bonus
• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees