CMA Office Manager

Community Management Associates•Franklin, TN

30d•$50,000 - $52,000•Onsite

About The Position

Office Manager ensures the administrative aspects of the business are running smoothly and organized. They perform administrative tasks as noted below and assist with the development and implementation of events within the community. Attending Association events outside normal business is required.

Requirements

Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass the Background Check.
Strong Computer Skills - Proficiency in MS Word, MS Excel, MS Outlook.
Strong interpersonal skills and organizational skills are also required

Nice To Haves

College Education - Bachelor's Degree preferred.

Responsibilities

Act as designated onsite office hours attendant during Board approved office hours
Office hours are subject to change with Board vote
Provide excellent customer service to residents and vendors
Answer and field telephone calls
Respond to routine homeowner inquiries and triage other requests
Update homeowner contact information
Assist in Social Media, Website, Eblast and Newsletter Communications & Event Calendars
Provide portal access to homeowners
Provide amenities access to homeowners and respond to all Brivo Access Requests
Digital and in-clubhouse work will be expected to be completed during office hours, utilizing the hours outside of the official office hours to handle projects, offsite, or focus work.
Clear all inquiries that pertain to role responsibilities above
Escalate all items that you cannot handle that day to CAM or GM
Conduct daily walking inspection of building and amenities with report to CAM
Set up building for meetings and events, as needed
Assist in homeowner event rentals
Tours, bookings, payments and sending out reminders
Assist seasonal amenities employees with onsite issues
Watch security cameras and pull footage as needed
Receive and distribute mail
Accept packages for HOA
Assist in seasonal amenities tasks such as concession stand operations, scheduling, inventory, etc.
Assist in compliance inspections regularly
Assist in obtaining onsite photos for vendors, RFPs, punch lists, or violations
Assist in making punchlists for onsite areas such as grounds, parks, or fences
Maintain clubhouse and administrative office records & trackers
Perform clerical duties (copying, scanning, preparing large mailings, notices, and Board packet meeting material, preparing reports)
Assist CAM, GM with uploading documentation to Vantaca
Maintain club-related banking documentation records
Deposits, reports
Manage and prepare homeowner reimbursement requests for committee and event related expenses
Receive and submit ARC requests to committee for review