CMA, LPN or EMT/Paramedic - San Marnan Express

UnityPoint HealthWaterloo, IA
83d$21

About The Position

The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic. Escort back to exam suite. Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability and desire. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out. Obtain patients review of systems and history, measure vital signs, including but not limited to weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient’s chart and consistent with clinical protocol. Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby. Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction. Review after visit summary and provide instructions to patient as instructed by Provider. Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure.

Requirements

  • Graduate of an accredited program for Medical Assistants, EMT, Paramedic or LPN.
  • Current CMA certification, EMT certification, Iowa or Illinois LPN license, or Paramedic Certification and/or License.
  • BLS and Mandatory Reporter certification.
  • Knowledge of medical terminology.
  • Knowledge of health system EMR.
  • Clinical knowledge and analytical abilities necessary to plan and evaluate patient care.
  • Ability to maintain effective and organized systems for timely patient flow.
  • Strong interpersonal skills including exceptional customer service and phone etiquette.

Responsibilities

  • Assist the Provider with front office and back office duties in outpatient management of patients.
  • Perform and/or assist clinical procedures under supervision of Provider.
  • Greet and welcome patients upon arrival to the clinic.
  • Complete patient registration and associated paperwork.
  • Escort patients to exam suite and check out upon completion of visit.
  • Obtain patients' review of systems and history, measure vital signs, and document in patient’s chart.
  • Offer patient convenience items to ensure comfort.
  • Follow symptom initiated protocols for clinic operation.
  • Perform labs as ordered/instructed.
  • Review after visit summary and provide instructions to patients.
  • Take, relay, and process messages from patients, Providers, and pharmacies.

Benefits

  • Paid time off
  • Parental leave
  • 401K matching
  • Employee recognition program
  • Dental and health insurance
  • Paid holidays
  • Short and long-term disability
  • Pet insurance
  • Early access to earned wages with Daily Pay
  • Tuition reimbursement
  • Adoption assistance
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