CMA, LPN, or EMT/Paramedic - North Crossing Express

UnityPoint Health • Waterloo, IA

383d • $21

About The Position

The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively 'Provider') with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. The role requires performing and/or assisting clinical procedures consistent with training and licensure under supervision of Provider in the exam suite, greeting and welcoming patients, completing patient registration, obtaining patient history and vital signs, and ensuring patient comfort during their visit. The Clinical Care Attendant will also follow clinic protocols, perform labs as instructed, and provide after-visit summaries to patients.

Requirements

• Graduate of an accredited program for Medical Assistants, EMT, Paramedic, or LPN.
• Current CMA certification for Certified Medical Assistant from AAMA, NCCT, AMT, or NHA, or EMT certification, or current Iowa or Illinois LPN license, or current Paramedic Certification and/or License.
• BLS and Mandatory Reporter certification.
• Knowledge of medical terminology.
• Knowledge of health system EMR.
• Requires clinical knowledge and analytical abilities necessary to plan and evaluate patient care.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Strong interpersonal skills including exceptional customer service and phone etiquette.

Nice To Haves

• Creative thinking; analytical, problem-solving, and decision-making abilities.
• Self-direction, theoretical implementation, and evaluation.

Responsibilities

• Assist the Provider with front office and back office duties in the outpatient management of patients.
• Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider.
• Greet and welcome patients immediately upon arrival to the clinic.
• Escort patients to the exam suite and complete patient registration.
• Obtain patients' review of systems and history, measure vital signs, and document in patient's chart.
• Offer patient convenience items to ensure comfort in the exam suite and/or lobby.
• Follow symptom-initiated protocols for clinic operation.
• Perform labs as ordered/instructed by protocols or Provider direction.
• Review after-visit summary and provide instructions to patients as instructed by Provider.
• Take, relay, and process messages from patients, Providers, and pharmacies.

Benefits

• 401K match
• Paid time off
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees