CMA Lead | FT | Weekdays | Vascular Clinic

Methodist Le Bonheur Healthcare•Memphis, TN

1d•Onsite

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Provides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Provides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Requirements

High School Diploma or Equivalent
Technical Degree or Diploma Medical Assistant
3-5 years Medical Assistant or similar
Minimum four years of experience working in a medical facility as a Medical Assistant or other similar health care experience.
Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner.
Satisfactorily completes applicable competency assessments and skills checklist for MA Lead; demonstrates proficiency in all measured areas.
Demonstrates leadership abilities.
Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name.
Ability to work independently and as part of a multidisciplinary team.
Successful completion of assigned training and development programs for the role within the mandated time frame.
Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation.
Demonstrates ability to review computer reports following evidenced based guidelines.
Demonstrated proficiency in motivational interviewing and teach back method techniques.
Ability to act quickly in emergency situations.
HEART SAVER - American Heart Association
NAHP Certified Medical Assistant - National Association of Health Professionals
NCCT Medical Assistant - National Center for Competency Testing
NAHP Certified Medical Assistant - National Association of Health Professionals
NHA Certified Clinical Medical Assistant - National Healthcareer Association
AAMA Certified Medical Assistant - The American Association of Medical Assistants
AMT Registered Medical Assistant - American Medical Technologists
BASIC LIFE SUPPORT - American Heart Association

Responsibilities

Serves in the lead capacity for Medical Assistants within the physician office.
Organizes and conducts continuing in-service training classes for current Associates.
Provides guidance to clinical team members to include answering questions, solving problems, and researching issues.
Regularly reviews the work of clinical team members to ensure quality of work and performs audits as requested by manager.
Assists in scheduling activities to ensure adequate departmental staffing.
Ensures staffing as appropriate to meet customer needs and within budgetary and productivity requirements as requested by manager.
Participates in interviewing potential new Associates, has input into Associate evaluations and corrective actions as requested by manager.
Performs special projects for department.
Proactively assists patients throughout the visit as needed, accompanies patients to the exam/procedure room.
Responds to patient needs in a professional and friendly manner.
Performs clerical activities related to patient care such as scheduling appointments and Diagnostic Imaging exams, lab call backs, prior authorizations, retrieving medical histories, filling out patient paperwork and forms and answering and returning phone calls.
Collects and records patient data including height, weight, temperature, pulse, respiration rate and blood pressure, and basic information about the presenting and previous conditions.
Records pertinent patient information, surgical history, reviews systems, past medical history, social history, medical management including but not limited to allergies, etc.
May assist with physical examination preparations.
Performs EKGs, removes sutures/ staples, and changes sterile and non-sterile dressings as directed.
Effectively collects and prepares specimens for laboratory analysis utilizing non-invasive techniques, including urine, sputum and stool.
Assists with undressing, cleansing and positioning patients for specific procedures.
Perform skin tests and venipuncture of skin for purpose of withdrawing blood.
Administers medication and immunizations under the direction of the physician or advanced practice provider.
May authorize prescription refills and provide prescription information to pharmacies ordered and authorized by a physician or advanced practice provider.
Administers first aid or cardiopulmonary resuscitation in an emergency.
Prepares and cleans exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
Ensures instruments are cleaned and sterilized and contaminated supplies are properly disposed.
Prepares orders, sorts, stores, and restocks supplies for exam/procedure room.
Duties may include ordering and maintaining stock of supplies.
Provides patient education and instructions under the authorization of the supervising physician.
Performs other duties as assigned or requested.