Cluster Manager

Securitas • Haymarket, VA

78d • $105,565

About The Position

The Central Atlantic Region is currently recruiting for a Security Account Manager to join our team in the Chantilly, VA office. The Security Account Manager will manage several data center sites located in Manassas, VA. This position includes a $400 monthly vehicle allowance. The Security Account Manager oversees all services and deliverables within the assigned locations ensuring exceptional service delivery to the client.

Requirements

• A minimum of 2-3 years' security management experience
• Experienced in hourly employee relations
• Highly professional and ethical with unquestioned integrity
• Strong planning, organizing, and decision-making abilities
• Conscientious and demonstrated initiative
• Excellent interpersonal skills

Responsibilities

• Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
• Building and maintaining strong client relationships, ensuring client satisfaction and retention.
• Coordinating support services and resolving operational issues to optimize account performance.
• Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
• Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
• Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
• Monitoring progress on device repairs and managing the Ticketing System.
• Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
• Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
• Managing onboarding, training, licensing, and local regulatory requirements.
• Tracking alarm violations and managing related reporting and resolutions.
• Handling escalated security issues and emergency situations effectively.
• Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
• Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
• Meeting staffing requirements and conducting site-specific training and annual refresher courses.
• Developing and maintaining operational procedures and post orders for emergency reference.
• Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.
• Overseeing the implementation of policies and company announcements.
• Fulfilling other contract management duties as assigned by the client.

Benefits

• $400 monthly vehicle allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services