The position requires excellent written and verbal communication skills, with the ability to multi-task and prioritize in a deadline-oriented environment. A strong commitment to delivering a high level of customer and client service is essential, along with demonstrated initiative, leadership, and management skills. The role is customer service-oriented, requiring interaction with all levels of management. Flexibility to work extended hours due to business requirements, including late nights, weekends, and holidays, is necessary. Maintaining a pleasant attitude toward customers, co-workers, and management is crucial, as well as possessing excellent customer service skills. Other duties may be assigned by the Manager or Director.