Clubhouse BOH Supervisor

Caesars Entertainment•Columbus, OH

About The Position

JOB SUMMARY The F&B Supervisor – BOH role is responsible for overseeing the activities of the Food and Beverage department team, ensuring their compliance with all departmental and company-related policies and procedures.

Requirements

Must be 21 years of age or older
Proficient in English verbal and written
Proficient with iOS devices
Flexible to work various shifts, weekends, and holidays
Prior professional cleaning experience preferred
1 - 2 years food and beverage supervisory experience preferred.
Excellent verbal and written communication skills, as well as a working knowledge of Microsoft 365.
First-rate interpersonal, customer service, leadership, communication, team building and problem-solving skills.
A demonstrated ability in maintaining consistent, high quality guest service skills.
Willingness to work any shift, any day, when necessary.
Punctuality and highly reliable attendance.
Ability to bend, jump, twist, crouch, grip, carry heavy loads (up to 50 lbs.) and to stand for up to 10 hours.
Capability to respond to visual and aural cues.
Capacity to operate in mentally and physically stressful situations.

Responsibilities

Possess knowledge of and comply with all departmental policies and service procedures.
Monitor and sustain cleanliness, sanitation, and organization of department work areas, strictly adhering to OHIO health codes.
Consistently demonstrate Eldorado Scioto Downs’ core values and family-style service standards and hold Team Members accountable to these standards.
Foster teamwork, employee morale, motivation, and open communication by establishing oneself as credible leader with high levels of integrity—always operating in the best interests of the property and the company.
Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Be open to partnering and coordinating with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, and comfortable environment.
Have complete knowledge of, and strictly abide by Ohio liquor and gaming regulations.
Be knowledgeable about safe food handling procedures in accordance with local health code guide lines including: Sanitary food preparation, temperature control, hot and cold holding, cross contamination, and proper storage practices.
Have a strong familiarity with our food menus, product ingredients, allergens, and plating procedures.
Inspect, plan, and ensure that all products and equipment are ready for service. Contact applicable departments or vendors as needed.
Check storage and work areas for proper supplies, PAR levels, organization, and cleanliness.
Assign work and side duties to Team Members in accordance with departmental procedures.
Inspect Team Member uniforms and grooming in accordance with company policies.
Understand P.O.S. hardware and software programming; including how to troubleshoot equipment issues and how to perform voids, service recoveries, admin comps, discounts, gratuities, and gift certificates.
Attain proficiency in programming and navigating the Open Table restaurant reservation application.
Maintain positive relations with guests and Team Members, reporting all negative or otherwise relevant interactions and information in a daily shift log.
Review staffing levels to determine appropriate work assignments and out times for the staff.
Perform other job-related duties as needed, or as assigned by F&B Leadership.