Clubhouse Attendant

RIZZETTA & COMPANY INC•Wesley Chapel, FL

1d•Onsite

About The Position

The Clubhouse Attendant assists and maintains smooth and effective daily operations of the Amenity and Recreational Facilities. This role involves assisting and orienting residents in using the amenity facilities, and supporting Clubhouse Management as needed. A key part of the role is enforcing the rules and regulations of the amenity facilities. Essential functions include meeting and greeting new and existing homeowners, assisting new homeowners with tours and "Welcome Home" paperwork, and participating in and assisting with the operations, special events, and activities. The attendant provides administrative services such as updating resident information, managing key cards, and performing routine office procedures like telephone management, mail sorting, copying documents, and inventory control. They also provide administrative support for the community intranet, assist with operations and procedures guidelines, task schedules, and productivity logs. The role requires assisting management and the team, as well as supporting resident relations and customer service. Key operational duties include opening and closing procedures, conducting routine inspections throughout the buildings and outside amenities, maintaining a spotless appearance of the amenities, assisting with event preparation and clean-up, managing event reservations, collecting monies, selling tickets for clubhouse events, emptying interior trash receptacles in the evening, securing the buildings, and updating bulletin boards.

Requirements

High School Diploma or GED.
Ability to enforce rules, regulations and policies with tact, firmness, and impartiality and to resolve problems or concerns.
Ability to deal with people effectively, courteously, and enthusiastically.
Must possess excellent customer service skills and be able to establish and maintain good customer relations.
Ability to establish and maintain effective and congenial working relationships with other employees.
Requires some knowledge of the equipment typically used in recreational work and clean up duties.
Ability to understand and follow simple, oral, and written instructions, and to communicate clearly and concisely.
Ability to learn new tasks.
Must possess knowledge of Microsoft Office.
Ability to comply with flexible work schedules.

Nice To Haves

Hospitality experience.

Responsibilities

Meet and greet new and existing homeowners.
Assist new homeowners with tours and appropriate “Welcome Home” paperwork.
Participate and assist with the operations, special events and activities.
Provide administrative services including, but not limited to, updating resident’s information, key cards, etc.
Perform other routine office procedures to include telephone management, sort/distribute incoming and outgoing mail, copy documents, inventory control of supplies for office equipment, maintenance, cleaning, etc.
Provide administrative support to community intranet.
Assist with maintenance of operations and procedures guidelines, task schedules and productivity logs.
Assist management and team as required.
Assist in resident relations and customer service.
Responsible for opening and closing procedures.
Conduct routine inspections throughout the buildings and outside amenities.
Always maintain a spotless appearance of the amenities.
Assist with event preparation and clean-up.
Take all event reservations, collect monies, and sell tickets for clubhouse events.
Empty all interior trash receptacles in the evening.
Secure the buildings.
Update bulletin boards.
Other job-related duties as assigned.